Comments, Suggestions, Complaintslogo

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing to our Practice Manager. A comments box is placed in the waiting area at all times for you to post your comments.

Complaints

The Practice believes that complaints should be viewed positively and seen as a mechanism for monitoring and improving the quality of the services it provides.

However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our Practice Manager or our Reception team who will be happy to help. In the majority of cases, concerns can be resolved quite easily.

If you feel we have not dealt with the issues, you have raised as you would wish, you can write to:

R&B CCG Complaints Team
C/O Arden CSU
Wildwood
Worcester
WR5 2LG

Telephone 01905 733 263
Email: acsu.worcestershirecomplaints@nhs.net

Policy on Violent or Abusive Patients

This Practice adopts a ZERO TOLERANCE approach to violence and aggression. Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property or the property of any persons within the Practice. This includes people banging on desks or counters or shouting loudly in an intimidating manner.

This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the above behaviour towards patients, visitors or staff. The Partners are committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour and to support zero tolerance to any incident that causes hurt, alarm, damage or distress. It also applies to any Partner or Employee of the Practice whilst on duties away from the Surgery if their duties are related to the business of the Practice.

Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.