Patient Charterlogo

This practice aims to always provide the best possible standards of health care for our patients. We provide a complete range of services through primary care and take every opportunity to expand this range of services so that you will always have the maximum care available. The Practice Patient Charter sets out a statement of what you can expect from us and what we ask of you in return, so that we can work in harmony together and maintain the aims we have indicated.

Patients Rights:

  • Patients with a problem considered urgent, will be seen the same day
  • Patients will be provided with information about the services provided in the Practice via the Practice booklet
  • Protocols will be followed for the management of common chronic conditions when appropriate
  • NHS treatment would be readily available locally when this is feasible
  • If the Practice/patient relationship breaks down, patients have the right to register with another Practice. The Practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal

Patients Responsibilities:

  • Patients should attend their appointments at the arranged time. If this is not possible they should notify the surgery as soon as is possible
  • Patients should be aware that individual appointments are for one person only
  • Requests for visits and advice during out of hours should be for true emergencies only
  • Patients should be aware that home visits are made at the Doctors’ discretion
  • Let us know if you move house or change your telephone number

Data Protection and Your Medical Records

The Practice fully complies with the Data Protection Act 1998.  Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data.

Patients can review the data processed and formal applications for access should be made in writing to the Practice Manager.  A fee may be charged for this.

If you are concerned about any of the ways in which your confidential data is being dealt with, further information is available from the Practice Manager. You are entitled to register an objection, which will be respected if this is possible.